PRIVACY POLICY
Last Updated: 25th JAN 2025
This Privacy Policy (“Policy”) describes how Parth Kalyani (“Company”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects personal and business information when you access or use our websites, platforms, software, and services, including but not limited to WhatsApp Automation Services, WhatsApp Business API solutions, AI chatbots, CRM integrations, and related digital offerings (collectively, the “Services”).
By using our Services, you agree to the terms of this Privacy Policy.
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1. INFORMATION WE COLLECT
1.1 Information You Provide
We may collect the following information when you register, contact us, or use our Services:
• Name, company name
• Email address
• Phone number / WhatsApp number
• Business details
• Billing and payment information
• Communication content shared voluntarily
• Support queries and feedback
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1.2 Automatically Collected Information
When you access our website or platform, we may automatically collect:
• IP address
• Browser type and device information
• Operating system
• Usage logs, session data, and timestamps
• Cookies and tracking data (see Section 9)
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1.3 Client Customer Data
While using WhatsApp Automation services, you may upload or process customer data.
You acknowledge that:
• You are the data controller
• We act as a data processor
• You are responsible for obtaining lawful consent from your customers
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2. PURPOSE OF DATA COLLECTION
We use collected information to:
• Provide and operate our Services
• Onboard and manage WhatsApp Business API accounts
• Enable automation, messaging, and integrations
• Improve platform functionality and performance
• Process payments and invoices
• Provide customer support
• Send service-related communications
• Comply with legal and regulatory obligations
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3. WHATSAPP & THIRD-PARTY SERVICES
Our Services rely on third-party platforms, including:
• Meta Platforms Inc. (WhatsApp Business API)
• Cloud hosting providers
• Payment gateways
• Analytics tools
• CRM and integration partners
We do not control third-party privacy practices. Use of such services is subject to their respective privacy policies.
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4. DATA SHARING & DISCLOSURE
We do not sell personal data.
We may share information only:
• With trusted service providers under confidentiality obligations
• To comply with legal obligations or government requests
• To protect our legal rights, security, or users
• In case of merger, acquisition, or business transfer
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5. DATA RETENTION
• Data is retained only as long as necessary for service delivery, legal, or contractual purposes.
• WhatsApp message data retention is governed by Meta policies.
• Upon termination, data may be deleted or anonymized, subject to legal requirements.
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6. DATA SECURITY
We implement reasonable technical and organizational measures to protect data, including:
• Secure servers
• Access controls
• Encrypted connections
• Limited internal access
However, no method of transmission or storage is 100% secure. The Company shall not be liable for breaches beyond reasonable control.
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7. USER RIGHTS
You may:
• Request access to your personal data
• Request correction or deletion
• Withdraw consent where applicable
• Opt out of non-essential communications
Requests can be sent to sales@parthkalyani.in.
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8. LEGAL BASIS & COMPLIANCE
This Policy complies with:
• Information Technology Act, 2000 (India)
• IT (Reasonable Security Practices and Procedures) Rules
• Applicable data protection principles
Where applicable, we follow global best practices (GDPR-aligned principles).
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9. COOKIES & TRACKING
We use cookies to:
• Improve website experience
• Analyze traffic and usage
• Enable essential functionality
You may control cookies through your browser settings.
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10. CHILDREN’S PRIVACY
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
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11. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• We are not liable for indirect, incidental, or consequential damages
• We are not responsible for third-party platform actions, including WhatsApp account suspension or message delivery issues
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12. POLICY UPDATES
We may update this Privacy Policy periodically.
Continued use of the Services constitutes acceptance of revised terms.
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13. CONTACT DETAILS
For any privacy-related questions or requests, contact:
Parth Kalyani
📧 Email: sales@parthkalyani.in
📞 Phone: +91 77239 83483
🏢 Address:
10th Floor, Notus IT Park,
Beside Courtyard by Marriott Hotel,
Sarabhai Campus, Vadiwadi,
Vadodara, Gujarat – 390023, India
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⚠️ LEGAL DISCLAIMER
This Privacy Policy is a general informational document and does not constitute legal advice. For jurisdiction-specific compliance, consult a qualified legal professional.