TERMS AND CONDITIONS
Last Updated: 25th Jan 2025
These Terms and Conditions (“Terms”) govern the use of the website, platform, software, services, and solutions provided by Parth Kalyani (“Company”, “we”, “us”, or “our”), including but not limited to WhatsApp Automation Services, WhatsApp Business API solutions, AI chatbots, messaging automation, CRM integrations, and related digital services (collectively, the “Services”).
By accessing, registering, or using our Services, you agree to be legally bound by these Terms. If you do not agree, you must not use our Services.
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1. DEFINITIONS
• Client / User / You: Any individual or entity accessing or using the Services.
• Platform: WAConnect and related software, dashboards, APIs, automation tools, and interfaces.
• WhatsApp Business API: Official API governed by Meta Platforms Inc.
• Third-Party Services: WhatsApp (Meta), payment gateways, hosting providers, SMS/email services, CRM tools.
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2. ELIGIBILITY & ACCEPTANCE
You represent and warrant that:
• You are at least 18 years of age.
• You have the legal authority to enter into this agreement.
• You will comply with all applicable laws, including IT Act, 2000, and WhatsApp/Meta policies.
Use of the Services constitutes binding acceptance of these Terms.
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3. SCOPE OF SERVICES
The Company provides:
• WhatsApp Business API onboarding and configuration
• Messaging automation & chatbot workflows
• Broadcast campaigns & notifications
• CRM, ERP, and third-party integrations
• AI-based customer interaction automation
The Company does not guarantee:
• Lead conversion
• Sales revenue
• Message delivery rates (subject to WhatsApp policies and technical constraints)
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4. WHATSAPP & THIRD-PARTY COMPLIANCE
You acknowledge and agree that:
• WhatsApp Business API is governed by Meta Platforms Inc.
• Message approvals, delivery, number quality, and account suspension are controlled by WhatsApp.
• The Company is not responsible for WhatsApp account bans, template rejections, or policy changes.
You must strictly follow:
• WhatsApp Commerce & Messaging Policies
• Anti-spam, opt-in, and data consent rules
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5. USER OBLIGATIONS
You agree:
• Not to send spam, misleading, illegal, or abusive content
• Not to violate data privacy, intellectual property, or consumer protection laws
• To obtain proper customer consent before messaging
• To maintain confidentiality of login credentials
Any misuse may result in immediate suspension or termination without refund.
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6. FEES, BILLING & PAYMENTS
• Fees are as per agreed plans, proposals, or invoices.
• Message charges, API usage, and credits are non-refundable once consumed.
• Late or failed payments may lead to service suspension.
• Taxes (GST or others) shall be charged as applicable.
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7. INTELLECTUAL PROPERTY
All intellectual property, including:
• Software
• Workflows
• UI/UX
• Branding
• Documentation
remain the exclusive property of the Company.
You are granted a limited, non-exclusive, non-transferable license to use the Services during the subscription period.
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8. DATA PRIVACY & SECURITY
• Client data is handled as per applicable data protection laws.
• The Company is not responsible for data breaches caused by:
o Client negligence
o Third-party platforms
o Force majeure events
Refer to our Privacy Policy for details.
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9. LIMITATION OF LIABILITY
To the maximum extent permitted by law:
• The Company shall not be liable for indirect, incidental, consequential, or business losses.
• Total liability shall not exceed the fees paid by the Client in the last 3 months.
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10. TERMINATION
The Company reserves the right to:
• Suspend or terminate services for policy violations, non-payment, or misuse.
• Terminate accounts without notice if required by law or WhatsApp policies.
Upon termination:
• Access to the platform will cease
• No refunds shall be issued
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11. FORCE MAJEURE
The Company shall not be liable for failure or delay due to events beyond reasonable control, including but not limited to:
• Internet outages
• Government actions
• WhatsApp/Meta service disruptions
• Natural disasters
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12. GOVERNING LAW & JURISDICTION
These Terms shall be governed by and construed in accordance with the laws of India.
Exclusive jurisdiction: Courts of Vadodara, Gujarat, India.
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13. AMENDMENTS
The Company reserves the right to modify these Terms at any time. Continued use of the Services constitutes acceptance of revised Terms.
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14. CONTACT INFORMATION
Parth Kalyani
📧 Email: sales@parthkalyani.in
📞 Phone: +91 77239 83483
🏢 Address:
10th Floor, Notus IT Park,
Beside Courtyard by Marriott Hotel,
Sarabhai Campus, Vadiwadi,
Vadodara, Gujarat – 390023, India
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⚠️ LEGAL DISCLAIMER
This document is a standard commercial Terms & Conditions template and does not replace personalized legal advice. For regulatory-specific or international compliance, consult a licensed legal professional.